Your Canadian, one-stop shop for exotic house plants!
Of course! At checkout, you'll have the option to select 'Local Pick-up'. Our Plant Studio is just south of Arnprior, Ontario on Robertson Line. Send us a message or an email and we'll send you details and directions.
Of course! At checkout, there is a shipping option to 'Hand Deliver' within the National Capital Region. We charge a small fee ($5) that covers gas, vehicle wear-and-tear, etc. But, your plant doesn't have to go in the mail! We'll deliver as far as Orleans (east), Gatineau (north), Manotick (south), Carleton Place (south-west) and Renfrew (west). If you live within that bubble, good-to-go! Make sure you identify your availability for delivery in the 'Special Instructions' at checkout.
Our plants are carefully screened, quarantined and acclimatized when they arrive at our Plant Studio. We ship bare root as often as possible, not just to prevent pest transmission, but also to reduce your shipping costs.
We guarantee that our plants will arrive to you alive. That being said, once the plants are in the hands of our shipping partner, we don't know what happens to them. Your plants are insured for a minimum of $100 with the shipping partner. If there is an unreasonable delay in the shipment after it has been posted, a claim will need to be launched with them. If your plants arrive on time, but there is damage or no reasonable chance of revival, please send us a message or email with photos within 5 days of receiving your purchase for further direction.
Ultimately, we guarantee your satisfaction but have to set limits. Please communicate any issues that you have with the product and we'll always do our best to help.
We bring plants into our shop in batches. Each plant of a specific species will be similar to the image depicted on the website. The size may vary slightly.
We have special ordered boxes that are reinforced and matched to fit the size of your purchase. This ensures your plant is secure to prevent damage. We ship bare root in order to reduce shipping costs. This does expose the plant to a short period of 'non-optimal conditions'. To counteract this, we wrap the root system based on the type of plant we are shipping (wet, damp or dry) and protect the foliage from damage. You determine the type/speed of shipping at check-out; we recommend a minimum of 'Expedited' for Ontario and Quebec shipments, for all other provinces 'Xpresspost' is preferred. Some plants are more resilient than others, feel free to drop us a line if you have questions about shipping.
Winter shipping protocol starts in October. All packages going through our shipping partner will be packed in a complimentary, custom box with an insulated liner and a heat pack. The insulated box liners are reusable!
We value our customer's desire to continue to have a source for rare house plants year-round. We will not ship if the environmental temperature between us (in Arnprior, Ontario) and you will be below -10 degC. Please check the forecast before placing your order.
We stand by our guarantee that your plants will arrive to you alive. However, as much as we practice due diligence through the provision of complimentary heat packs and insulated box liners, we can't guarantee that there won't be more damage than there would be in the warmer months. Please be mindful of this when you are ordering over the colder months. You are taking a risk that your plants may be in lesser health than desirable. We are empathetic when dealing with issues related to winter shipping but please consider the plant you are purchasing and how far away you live from the Ottawa area. Some species will fair better than others.