FREQUENTLY ASKED QUESTIONS

Absolutely!  At checkout, you'll have the option to select 'Local Pick-up'. Our Plant Studio is just south of Arnprior, Ontario on Robertson Line. Send us a message or an email and we'll send you details and directions.  

Absolutely!  At checkout, there is a shipping option to 'Hand Deliver' within the National Capital Region.  We charge a small fee ($5) that covers gas, vehicle wear-and-tear, etc. The good news is that your plant won’t need to go through the mail. We'll deliver as far as Orleans (east), Gatineau (north), Manotick (south), Carleton Place (south-west) and Renfrew (west). If you live within that bubble, good-to-go! Make sure you identify your availability for delivery in the 'Special Instructions' at checkout.

Live along the HWY 401 corridor, in the GTA and further west? Check out our Plantrunz shipping option below.  

Plantrunz is an Ontario-based courier service specifically for plants! Please check out the Plantrunz Delivery Zone Map to see if you live within their service area:

Please visit the Plantrunz Price List (button below).  This price is for delivery of up to 3 plants from Sweetlife Flora.  Plantrunz is slightly more expensive than our 1-2 day commercial courier shipping option (FedEx, Purolator or UPS), but your plants are safer and you’ll have peace of mind. 

The Plantrunz Delivery option will be available to select at checkout. Please ensure you know which Delivery Zone you live in prior to checkout. You do not need to contact Plantrunz, we take care of that for you. An employee from Plantrunz will be in contact to schedule your delivery.

We will always offer 1-2 day, flat-rate, courier shipping by FedEx, Purolator or UPS.  Choose the shipping option based on the province where you reside at checkout. 

Our plants are carefully screened, quarantined and acclimatized when they arrive at our Plant Studio. We ship bare root as often as possible, not just to prevent pest transmission, but also to reduce your shipping costs.  

We guarantee that our plants will arrive to you alive. That being said, once the plants are in the hands of our shipping partner, we don't know what happens to them. Please contact us in the event of an unreasonable shipping delay, we will deal directly with the shipping partner. 

If your plants arrive and there is damage or no reasonable chance of revival, please send us a message or email with photos within 24 hours of receiving your purchase for further direction.  

Ultimately, we guarantee your satisfaction but have to set limits.  Please communicate any issues that you have with the product and we'll always do our best to help.

We bring plants into our shop in batches.  Each plant of a specific species will be similar to the image depicted on the website.  The size may vary slightly.

We select boxes that are reinforced and matched to fit the size of your purchase. This ensures your plant is secure to prevent damage.  We ship bare root to reduce shipping costs. This does expose the plant to a short period of 'non-optimal conditions'.  To counteract this, we wrap the root system based on the type of plant we are shipping (wet, damp or dry) and protect the foliage from damage. We only ship by flat-rate courier service in order to ensure your plant gets to you in a timely manner. If the temperature during the expected shipping duration will be below 10 degC, a complimentary heat pack will be included. Please be mindful that some plants are more resilient than others, feel free to drop us a line if you have questions about shipping.  

In addition, we do not ship perishable items during the winter months (November – March). During winter, ONLY Plantrunz and Sweetlife Flora delivery services will be available for plants to the service areas outlined above. 

1. Once you've carefully removed the plant from its packaging, check the condition of the roots. We acclimatize and transport the majority of our plants in sphagnum moss.  
2. Always check the roots when you receive a new plant. Contact us immediately (with pictures) if there is a problem.
3. We suggest that you keep your plant potted in the sphagnum moss for 2-3 weeks as it acclimates to your home environment.
4. Following the brief acclimation period and if the roots look robust, the plant can be moved into LECA semi-hydroponic, soil or soil-like substrates based on your preference. 
5. Do not fertilize until it has been transitioned to its optimal environment for at least 6 weeks.
6. Following shipping, the foliage may look limp, leaves may yellow, and in some cases, minor defoliation may occur. Aroids, hoya and other tropicals may require a higher humidity environment to recover. Using a vented plastic bag or an enclosed environment, such as a terrarium, around the foliage can increase humidity. Keep an eye on the temperature within, heat builds up quickly - give your plant a break from the enclosed environment, if required.
7. If you have any other questions about lighting, temperature or just about what 'normal' is, please contact us.