Privacy policy

Sweetlife Flora Inc. Privacy Policy & Anti-spam Compliance Statement
Last updated: 31/08/2026

Sweetlife Flora Inc. Privacy Policy

Sweetlife Flora Inc. respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what choices you have when you visit our website, shop with us, book a service, subscribe to our emails, use our educational resources, or communicate with us.

This policy applies to Sweetlife Flora Inc., including our website, online shop, educational resources, consultations, workshops, services, and related communications.

1. Information we collect

We may collect personal information when you:

  • Place an order.
  • Create an account.
  • Subscribe to emails or newsletters.
  • Book a consultation, workshop, or service.
  • Contact us through a form, email, social media, or direct message.
  • Use an AI-guided tool, quiz, form, or recommendation feature on our website.
  • Interact with our website, ads, emails, or social media links.

This information may include:

  • Name.
  • Email address.
  • Phone number.
  • Billing and shipping address.
  • Payment and order information.
  • Product preferences.
  • Plant care questions or consultation information you choose to provide.
  • Photos or descriptions you submit for plant care help.
  • Website usage information, such as pages viewed, device type, browser type, approximate location, and referral source.
  • Email marketing preferences and unsubscribe status.

We do not intentionally collect sensitive personal information unless you choose to provide it for a specific purpose, such as a consultation or accessibility-related request.

2. How we use your information

We use your information for internal Sweetlife Flora purposes, including to:

  • Process and fulfill orders.
  • Provide customer service.
  • Book and deliver consultations, workshops, or services.
  • Respond to questions and plant care requests.
  • Recommend relevant products, services, or educational resources.
  • Improve our website, products, services, education, and customer experience.
  • Send newsletters, updates, promotions, or educational content when you have consented to receive them.
  • Meet legal, accounting, security, fraud prevention, and business record requirements.

We do not sell your personal information.

We do not use personal information you provide to us for unrelated purposes without consent, unless permitted or required by law.

3. Use of AI by Sweetlife Flora

Sweetlife Flora may use artificial intelligence tools to support research, drafting, organization, education, content development, image development, customer experience planning, product recommendation tools, and website functionality.

AI is used as a tool, not as a replacement for professional judgment, subject matter expertise, or human review. Sweetlife Flora’s plant care content, educational resources, product guidance, and public-facing materials are reviewed, edited, and approved by a human subject matter expert before publication or use.

When AI is used to help create educational content, story-based visuals, dramatic post images, social media concepts, or website materials, those outputs are reviewed for accuracy, tone, brand fit, and educational value. In some cases, materials may go through multiple rounds of revision before being published.

AI may help Sweetlife Flora work more efficiently, research faster, organize information, or generate drafts, but final content decisions remain human-reviewed. AI-generated or AI-assisted content should not be understood as unreviewed automated advice.

If our website includes an AI-guided recommendation tool, that tool may use your answers to suggest plants, products, services, or educational resources. These recommendations are intended to support your decision-making, not replace your own judgment or individualized professional advice. Plant care outcomes vary based on environment, care habits, plant condition, season, and other factors.

We do not intentionally enter private customer information into AI tools unless it is necessary to respond to a request, provide a service, improve internal operations, or deliver the feature you are using. Where possible, we limit, summarize, or remove identifying details before using AI-supported tools.

4. Payment information

Payments are processed through secure third-party payment providers. Sweetlife Flora does not store full payment card numbers on our own systems. Payment processors may collect and process payment information according to their own privacy and security policies.

5. Email marketing and consent

We only send promotional emails, newsletters, or commercial electronic messages where we have consent or where permitted by law. Each marketing email will identify Sweetlife Flora and include a way to unsubscribe.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Cookies and website analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website traffic, improve user experience, support marketing, and understand how visitors use the site.

For more information, please see our Cookie Policy.

7. Sharing information with service providers

We may share limited personal information with trusted service providers who help us operate our business. These may include:

  • Website and e-commerce platforms.
  • Payment processors.
  • Shipping and delivery providers.
  • Email marketing platforms.
  • Booking or scheduling tools.
  • Analytics and advertising tools.
  • Customer service tools.
  • Professional advisors, such as accountants, legal advisors, or technical consultants.

These providers are only given the information needed to perform their services. They are expected to protect your information and use it only for the purpose of providing services to Sweetlife Flora.

8. Legal and safety reasons

We may disclose personal information if required or permitted by law, including to:

  • Comply with legal obligations.
  • Prevent fraud, abuse, or security issues.
  • Protect the rights, property, or safety of Sweetlife Flora, our customers, or others.
  • Respond to lawful requests from authorities.

9. How we protect your information

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

No online system is perfectly secure. We cannot guarantee absolute security, but we take privacy and data protection seriously and work to limit access to personal information to those who need it for business purposes.

10. How long we keep information

We keep personal information only as long as reasonably necessary for the purpose it was collected, or as required for legal, accounting, tax, warranty, fraud prevention, or business record purposes.

When information is no longer needed, we will securely delete, anonymize, or archive it where appropriate.

11. Your privacy rights

You may contact us to:

  • Ask what personal information we have about you.
  • Request a correction.
  • Withdraw consent, where applicable.
  • Ask to be removed from marketing communications.
  • Ask questions about how your information is used.

Some information may need to be retained for legal, transactional, or business record reasons.

12. Children’s privacy

Our website, products, and services are intended for adults or for use with adult supervision. We do not knowingly collect personal information from children under 13 without parent or guardian consent.

13. Contact us

For privacy questions or requests, contact:

Sweetlife Flora Inc.
Email: info@sweetlifeflora.ca
Website: https://sweetlifeflora.ca

Moncton, New Brunswick, Canada

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Sweetlife Flora Inc. Anti-Spam Compliance Statement

Sweetlife Flora Inc. respects your inbox and complies with Canada’s Anti-Spam Legislation, commonly called CASL.

This statement explains how we handle promotional emails, newsletters, text messages, and other commercial electronic messages.

CASL requires commercial electronic messages to have consent, identify the sender, and include an unsubscribe mechanism. 

1. When we send commercial messages

We may send commercial electronic messages when you:

  • Subscribe to our newsletter.
  • Sign up for updates, offers, or educational content.
  • Make a purchase and provide your contact information.
  • Book a consultation, service, or workshop.
  • Request information from us.
  • Have another relationship with Sweetlife Flora where the law permits communication.

Messages may include:

  • Product updates.
  • Plant care tips.
  • Educational resources.
  • Workshop announcements.
  • Service updates.
  • Promotions or sales.
  • Event information.
  • Business updates.

2. Consent

We send commercial electronic messages only where we have express consent, implied consent, or another lawful basis to contact you.

Express consent means you clearly agreed to receive messages from us, such as by signing up for our newsletter or checking a consent box.

Implied consent may apply in certain cases, such as where you have made a purchase, requested information, or have an existing business relationship with us, where permitted by law.

3. Identification

Our commercial electronic messages will identify Sweetlife Flora Inc. as the sender and include contact information so you know who is contacting you.

4. Unsubscribe

Every marketing email will include an unsubscribe option.

You may unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.

We will process unsubscribe requests as required by law.

5. Transactional and service messages

Even if you unsubscribe from marketing, we may still send necessary transactional or service-related messages, such as:

  • Order confirmations.
  • Shipping or delivery updates.
  • Booking confirmations.
  • Appointment reminders.
  • Service communications.
  • Customer support replies.
  • Safety, legal, or administrative notices.

These messages are not promotional newsletters, but are necessary to complete or manage a transaction, request, or service.

6. No spam commitment

Sweetlife Flora does not knowingly send spam, sell email lists, or add people to marketing lists without consent.

7. Contact

Questions about our email or anti-spam practices can be sent to:

Sweetlife Flora Inc.
Email: info@sweetlifeflora.ca