Terms of service
Sweetlife Flora Inc. Terms and Conditions
Last updated:Â 31/08/2026
Welcome to Sweetlife Flora. These Terms and Conditions explain the rules for using our website, purchasing products, booking services, accessing educational resources, and interacting with Sweetlife Flora Inc.
By using our website, placing an order, booking a service, or accessing our resources, you agree to these Terms and Conditions.
1. About Sweetlife Flora
Sweetlife Flora Inc. is a Canadian plant-focused business offering houseplants, plant care products, accessories, educational resources, consultations, workshops, design-related services, Living Wall information, and related content.
2. Website use
You agree to use our website in a lawful, respectful, and reasonable way.
You must not:
- Misuse the website.
- Attempt to access private systems or customer information.
- Copy, scrape, or reproduce website content for commercial use without permission.
- Upload harmful code, spam, or misleading information.
- Use the website in a way that interferes with other users or Sweetlife Flora operations.
3. Product information
We do our best to provide accurate product names, descriptions, care notes, prices, availability, images, and recommendations.
However, plants are living products. Size, colour, variegation, leaf shape, growth habit, and overall appearance may vary from photos or descriptions. Product images are examples unless specifically stated otherwise.
Plant care information is provided for educational purposes and is based on general growing principles, product knowledge, and experience. Plant health depends on many factors, including light, water, humidity, temperature, substrate, pot type, pests, shipping conditions, seasonal changes, and customer care.
4. Prices and availability
Prices are listed in Canadian dollars unless stated otherwise.
Prices, promotions, product availability, and inventory may change without notice. We may correct errors in pricing, product descriptions, or availability at any time.
If an order is affected by an error, we may contact you to confirm, adjust, or cancel the order.
5. Orders and payment
When you place an order, you agree to provide accurate billing, shipping, and contact information.
Orders are subject to acceptance, payment approval, product availability, shipping or delivery feasibility, and any applicable restrictions.
We reserve the right to cancel or refuse an order if there is suspected fraud, payment issue, inventory issue, shipping issue, website error, or other legitimate business reason.
6. Shipping and delivery
Shipping, delivery, and pickup options may vary by product, season, location, weather, and service availability.
Live plants are sensitive to temperature, transit conditions, and delays. Sweetlife Flora may pause, delay, or adjust plant shipping to protect plant health.
Customers are responsible for providing accurate shipping information and retrieving packages promptly. Sweetlife Flora is not responsible for damage caused by incorrect addresses, missed deliveries, extreme weather after delivery, delayed pickup, or failure to follow delivery instructions.
7. Returns, refunds, and plant condition
Because plants are living products, return and refund rules may differ from non-living products.
See the Sweetlife Flora Return and Refund Policy.
We review plant concerns on a case-by-case basis. If there is an issue with your order, please contact us within 24 hours of receiving it and include clear photos of the plant, packaging, label, and any visible damage. We may offer support, replacement, store credit, partial refund, or another resolution at our discretion.
8. Consultations, workshops, and services
Consultations, workshops, Living Wall inquiries, landscape design, Botanical Glow-ups, Therapeutic Horticulture, and other services may have separate booking terms, deposits, cancellation rules, project scopes, timelines, and service agreements.
A consultation or inquiry does not guarantee a specific result, diagnosis, treatment outcome, installation approval, plant recovery, or project acceptance.
Service recommendations are based on the information available at the time. Results may vary depending on conditions, customer follow-through, site limitations, budget, season, materials, and other factors.
9. Educational content and plant care advice
Sweetlife Flora provides educational content to help customers make more informed plant care decisions.
Our content is intended for general education and guidance. It is not a guarantee that a plant will survive, recover, grow, flower, or perform in a particular way.
Customers are responsible for observing their own plants and adjusting care based on their specific home environment.
10. AI-guided tools and recommendations
Sweetlife Flora may offer AI-assisted tools, recommendation flows, quizzes, or educational navigation features.
These tools are designed to support product discovery, education, and customer decision-making. They may use your answers, product metadata, website content, and available product information to suggest plants, products, services, or resources.
AI-guided recommendations are not guarantees. They are not a substitute for direct consultation, expert diagnosis, or your own judgment. Product availability, pricing, sale pricing, inventory, and plant condition may change.
Sweetlife Flora reviews and shapes AI-assisted website tools, but automated recommendations may still be limited by available data, incomplete product information, or the way a customer answers questions.
11. Intellectual property
All website content, including text, photos, graphics, guides, educational resources, logos, designs, brand names, product descriptions, page layouts, downloads, and social media content, belongs to Sweetlife Flora Inc. or is used with permission, unless otherwise stated.
You may not copy, reproduce, distribute, sell, modify, or use Sweetlife Flora content for commercial purposes without written permission.
You may share public Sweetlife Flora content for personal, non-commercial purposes if credit is given and the content is not altered in a misleading way.
12. Digital resources
Digital resources, downloads, guides, checklists, care cards, workshop materials, and paid educational resources are for personal use unless otherwise stated.
They may not be copied, resold, redistributed, uploaded, or shared publicly without permission.
13. Third-party links
Our website may link to third-party websites, platforms, resources, social media pages, payment processors, booking tools, or partner resources.
We are not responsible for the content, policies, accuracy, security, or practices of third-party websites.Â
14. User-submitted content
If you send us photos, reviews, testimonials, plant questions, messages, or other content, you confirm that you have the right to share it with us.
We may use submitted content to respond to you, provide services, improve our resources, or with your permission, share testimonials, examples, or educational content.
We will not publicly share identifying customer content without consent, unless it has already been posted publicly by you and is being reshared in a reasonable way.
15. Limitation of liability
To the extent permitted by law, Sweetlife Flora Inc. is not liable for indirect, incidental, special, or consequential damages arising from use of the website, products, services, educational content, AI tools, shipping, delivery, plant care outcomes, or third-party services.
Nothing in these Terms limits rights that cannot legally be limited under applicable consumer protection laws.
16. Changes to these Terms
We may update these Terms and Conditions from time to time. Updates will be posted on this page with a revised date.
Continued use of the website after changes are posted means you accept the updated Terms.
17. Contact
Questions about these Terms can be sent to:
Sweetlife Flora Inc.
Email: info@sweetlifeflora.ca
Moncton, New Brunswick, Canada
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